Refund Policy
Refund Policy for BESS Online Academy Last updated: April 5, 2026. At BESS Online Academy, we are committed to providing high-quality, nurse-led educational content designed to support caregivers, healthcare learners, and everyday individuals who want to learn how to care with confidence. Because our courses, downloads, and digital resources are delivered electronically and are accessible immediately after purchase, all sales are generally considered final unless otherwise stated on a specific sales page or offer. 1. Digital Products and Course Access: Due to the digital nature of our products and services, refunds are not guaranteed once course access has been granted or digital materials have been delivered or downloaded. This includes, but is not limited to: online courses, digital workbooks, PDF downloads, templates, guides printable resources, recorded trainings, bonus materials, memberships, or digital subscriptions, if applicable 2. Exceptional Refund Requests: We understand that special situations can arise. Refund requests may be reviewed on a case-by-case basis at the sole discretion of BESS Online Academy. A refund request may be considered in limited situations such as: duplicate purchase made by mistake, technical issue that prevents access and cannot be resolved, accidental double charge, or other exceptional circumstances approved by BESS Online Academy 3. Refund Request Timeframe: If you believe you qualify for a refund review, you must submit your request in writing within 7 days of purchase. Please include: your full name, the email address used for purchase, the name of the course or product, and the date of purchase the reason for your request 4. Non-Refundable Items: The following are non-refundable unless otherwise required by law: downloaded digital products completed or substantially accessed course content certificates already issued coaching, consulting, or live services already delivered special promotional offers marked as final sale 5. Technical Support Before Refund Review: If you are having trouble accessing your purchase, we encourage you to contact us first so we can help resolve the issue. In many cases, login issues, file access issues, or platform-related concerns can be corrected quickly. 6. Chargebacks If you have a problem with your purchase, please contact us before filing a chargeback. We are happy to review the issue and try to resolve it fairly and promptly. 7. Policy Updates BESS Online Academy reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. 8. Contact Us For refund questions or support, please contact: BESS Online Academy Email: [email protected] Website: www.bessonlineacademy.com