Registration, Cancellation & Transfer Policy
By registering for the Alzheimer’s Disease and Dementia Care Seminar, participants acknowledge and agree to the following registration policies.
Seminar Registration
Registration is confirmed once full payment has been received. Seminar seats may be limited to support an engaging and interactive learning environment.
Registration is for the individual participant named at the time of enrollment and may not be shared with another person without prior approval from BESS Online Academy.
Cancellations & Refunds
Cancellations received at least 7 days before the scheduled seminar:
Participants may request a refund of the seminar registration fee, less a $50 administrative and processing fee.
Cancellations received less than 7 days before the scheduled seminar:
Registration fees are non-refundable. However, the participant may request a one-time transfer to another available seminar date.
Once seminar materials have been issued or accessed, any applicable material costs are non-refundable.
Transfers
Participants may request one complimentary transfer to another available seminar date when the request is received at least 48 hours before the originally scheduled seminar.
Transfer requests received less than 48 hours before the seminar will be reviewed on a case-by-case basis and are not guaranteed.
The transferred registration must be used within 6 months of the original seminar date.
Once a registration has been transferred, the registration becomes non-refundable.
Transfers are subject to seminar availability.
No-Shows
Participants who do not attend their scheduled seminar and have not requested an approved transfer or cancellation in advance will be considered a no-show.
No-shows are not eligible for a refund or complimentary transfer.
To attend a future seminar, the participant must complete a new registration and pay the applicable seminar fee.
Late Arrival & Early Departure
Because this is a structured live educational seminar with attendance requirements, participants are expected to attend the seminar in its entirety.
Late arrival, extended absence from the live session, or early departure may affect the participant's eligibility to receive a seminar certificate.
A refund will not be issued when a certificate cannot be awarded because required attendance or completion requirements were not met.
Seminar Materials
Seminar materials are provided for the use of the registered participant only.
Materials may be provided electronically and/or in another format as determined by BESS Online Academy and applicable seminar requirements.
Seminar materials may not be copied, reproduced, photographed, recorded, shared, posted online, distributed, sold, or used to conduct another training program without appropriate authorization.
Access information, digital materials, and participant links should not be shared with another individual.
Technology Requirements for Live Online Seminars
Participants are responsible for having a reliable internet connection and a compatible device with a functioning camera and microphone.
Participants should test their equipment before the seminar.
BESS Online Academy is not responsible for individual internet outages, device failures, or other technology problems on the participant's end. If a significant technology issue prevents participation, BESS Online Academy may, at its discretion, allow a one-time transfer to a future seminar.
Seminar Cancellation or Rescheduling by BESS Online Academy
In the unlikely event that BESS Online Academy must cancel or reschedule a seminar, registered participants will be offered the option to:
• Transfer their registration to another available seminar date, or
• Receive a refund of the seminar registration fee.
BESS Online Academy is not responsible for incidental expenses incurred by participants as a result of a seminar cancellation or schedule change.
Certificates
Seminar certificates are issued only after all applicable attendance and completion requirements have been satisfied, including completion of the required seminar evaluation.
Registration and payment alone do not guarantee issuance of a seminar certificate.
Questions or Transfer/Cancellation Requests
All cancellation and transfer requests must be submitted in writing to:
BESS Online Academy
[email protected]
Please include your full name, seminar date, and the nature of your request.
By completing registration, participants acknowledge that they have reviewed and agree to these policies.